Professional Summary
Product Designer with 5 years of experience creating data-driven user experiences for logistics and healthcare platforms. Proven ability to translate complex requirements into intuitive interfaces while ensuring regulatory compliance. Skilled in cross-functional collaboration with engineering and marketing teams to deliver measurable business outcomes.
Skills
- Figma
- Communication
- Marketing
- Logistics
- Agile
- Hipaa
- Javascript
- Teamwork
- React
- Angular
- Adobe Creative Suite
- Excel
- User Research
- Prototyping
- Design Systems
Experience
Product Designer — Exhale
- Designed and oversaw launch of HIPAA-compliant telehealth platform, achieving 98% patient satisfaction scores.
- Collaborated with engineering to reduce onboarding drop-off by 35% through journey mapping and iterative testing.
- Established design system that accelerated feature delivery cycles by 40% while maintaining accessibility standards.
- Conducted remote usability studies with diverse patient cohorts to validate assumptions before development handoff.
- Mentored junior designers on research methodology and cross-functional storytelling best practices.
Visual Designer — AdvisoryAI
- Redesigned analytics dashboards used by 10,000+ finance professionals, increasing NPS from 42 to 62.
- Partnered with data science to create narrative-driven reports that improved executive decision timelines.
- Introduced motion design principles that elevated brand perception without sacrificing loading performance.
- Facilitated design sprints that accelerated feature validation cycles from six weeks to two.
- Represented design on monthly cross-functional alignment calls, ensuring research insights shaped roadmaps.
Education
B.S. Electrical Engineering
National University of Singapore
Certifications
- Certified Usability Analyst (CUA)
- Human-Computer Interaction (HCI) Certification
Languages
English, Mandarin