Terms of Service

1. Who we are, and what these Terms cover

JobsChat.ai is operated by JobsChat LLC, registered in Delaware, United States, at 2604 Whittier Pl, Wilmington, DE 19808, United States ("JobsChat", "we", "us").

These Terms govern your use of jobschat.ai and every service we provide through it. By creating an account, uploading a document, or taking part in an interview conducted by our AI interviewer, you accept these Terms.

We run two separate services under one name:

Sections 4 and 5 apply to employers. Section 6 applies to job seekers. Section 7 applies to candidates interviewed on the employer platform. Everything else applies to everyone.

An Employer account belongs to the company or organisation for which it was opened (the "Account Holder"). The person who opens the account is its Admin. The Admin may invite colleagues to join the account as Members, up to the number of users included in the plan. Members act on behalf of the Account Holder in everything they do in the account; the Account Holder is the customer for the whole account and is responsible for the acts of its Admin and Members. Only the Admin can manage billing and the team, change the company settings and close the account, and the Admin may hand the Admin role to a Member.

2. Permitted use

You may use JobsChat.ai for lawful purposes only.

The employer platform is a commercial service, intended for business use in recruitment. Employers, recruitment agencies and hiring teams may use it in the ordinary course of their business.

The job-seeker service is for your own personal job search. You may not resell it, use it to provide services to third parties, or operate it on behalf of others as a business.

You may not, on either service:

• attempt to gain access to any account, record or system that is not yours;
• probe, scan or test the security of the platform, or interfere with its operation;
• use automated means to extract data at scale, or attempt to reconstruct our models, prompts or evaluation logic;
• upload malicious code, or content you have no right to upload;
• use the service to harass, defraud, or unlawfully discriminate against any person.

3. Accounts

An employer account requires a verified email address. You are responsible for everything done under your account and for keeping your credentials secure. Tell us at security@jobschat.ai if you believe your account has been accessed by someone else.

When a Member accepts an invitation, they accept these Terms on their own behalf as a user of the account; the Account Holder remains the customer.

You may sign in with a password, or — where we offer it — with a Google, Microsoft or LinkedIn account. Where you sign in with a third-party provider, we receive your email address, name and that provider's identifier for you. We only accept a third-party sign-in where the provider confirms the email address has been verified.

We may suspend or close an account that breaches these Terms, that is used unlawfully, or where we are required to do so by law.

When the Admin removes a Member, that person loses access to the account at once; everything they added stays with the Account Holder, and their conversations with the assistant are kept for thirty days for the Admin and then deleted.

4. Employers — your responsibilities

This section is the core of the agreement between us. Read it.

4.1 You are the controller of your candidates' data

When you upload a candidate's CV or invite a candidate to an interview, you decide why that person's data is being processed. In data protection terms you are the controller, and we act on your instructions.

That means, and you confirm, that:

• you have a lawful basis for uploading and processing that candidate's personal data;
• you have told the candidate, or will tell them, that their application is being processed by an employer using an AI hiring tool, and where your own privacy notice can be found;
• you are responsible for responding if that candidate asks you what data you hold about them, asks for it to be corrected, or asks for it to be deleted;
• you will not upload special category data — health information, biometric data, trade union membership, religious or political beliefs, sexual orientation, or criminal records — unless you have a lawful basis for doing so and have told us.

We will support you in meeting these obligations. We cannot meet them for you, because we do not have a relationship with your candidates. They do not have accounts with us. They never visit our platform except through the interview link you send them.

4.2 A human must make the hiring decision

Our AI conducts interviews and writes assessments. It does not make hiring decisions, and you must not use it as though it does.

You agree that:

• a person in your organisation will review the assessment before any decision is taken about a candidate;
• you will not reject, advance, shortlist or rank out a candidate solely on the basis of our score or recommendation;
• you will not treat our recommendation as a determination of a candidate's suitability, competence or character.

This is not only our preference. In a number of jurisdictions, a decision that produces a legal or similarly significant effect on a person and is taken solely by automated means carries specific legal obligations, and may be prohibited outright. Keeping a human in the loop is how you stay on the right side of that line, and it is a condition of your use of this platform.

Our platform is built to support this. No part of it moves a candidate through your hiring pipeline. Only a person clicking in your account can do that.

4.3 What our scores and recommendations actually are

You are entitled to know the limits of what you are buying.

• The fit score (0–100), which orders candidates in your pipeline list, is generated by a language model reading a CV against a job description. It is an ordering aid. It is not a measurement. Re-running it on the same CV and the same job post on different days can produce materially different numbers.
• The interview assessment is generated by a language model reading the interview transcript. It reports a score, per-competency findings, quoted evidence, and one of four recommendations: proceed, proceed with reservations, insufficient evidence, or do not proceed.
• "Do not proceed" is a sentence in a document. It is not an action. Nothing in our platform acts on it.
• Speech recognition is imperfect. The transcript our assessment is based on may misrender words, names or technical terms. The assessment quotes the transcript, so an error in the transcript can appear in the assessment. Read the quoted evidence, not only the score.

You should treat every output of this platform as material to inform your judgement, and never as a substitute for it.

4.4 Non-discrimination

You may not use JobsChat.ai to discriminate unlawfully against any candidate, or to attempt to infer any protected characteristic. Our Acceptable Use Policy sets out what this means in practice and forms part of these Terms.

4.5 Usage allowance

Each employer account carries a monthly allowance of included interviews, counted from the day its plan started — on annual plans too. We will tell you what your allowance is and when it resets. Interviews taken beyond your allowance may be refused.

5. Employers — fees

5.1 The plans

Prices are in US dollars.

Job posts are unlimited on every plan.

Each plan includes a fixed number of users (Starter one, Growth five, Business ten). An invitation that has not yet been accepted counts as a user until it is accepted, withdrawn or expires. If a plan is changed to one with fewer users than the account has, invitations not yet accepted are withdrawn first and, until the Admin removes enough Members, the most recently joined Members beyond the plan's limit cannot sign in. If a plan lapses, only the Admin can sign in until it is renewed.

5.2 What counts as one interview

This is the most important definition in this section, so we state it plainly.

An interview counts when the candidate confirms they are ready and the interview begins.

You are not charged for:

• an invitation you send that is never opened;
• a candidate who opens the invitation and leaves without starting;
• a retake within the free allowance described in 5.2.1.

You are charged for:

• every interview that begins, whether or not the candidate finishes it;
• a retake beyond the free allowance, or after you have changed the interview's questions — see 5.2.1.

5.2.1 Retakes

Once an interview has been charged for, you can grant that candidate up to two retakes at no additional charge. Every further retake is charged as a new interview.

This is also how a sitting that goes wrong is put right — a dropped connection, a problem with the audio, or any other reason you judge the candidate deserves another attempt.

A retake taken after you have changed the interview's questions is a new interview, and is charged as one.

Retakes cannot be granted while your account is read-only.

5.3 Additional interviews

When you have used your monthly allowance you can buy more, in blocks of 5, 10 or 20, at $7 each on Starter, $5 on Growth, $4 on Business.

They are added to your account immediately, they do not expire while your subscription is active, and they are used only after that month's included allowance is exhausted.

Your included interviews reset each month, counted from the day your plan started — on annual plans too. Unused interviews do not carry over. Interviews you have purchased do carry over.

5.4 Billing

Fees are charged in advance. Monthly plans are charged on the same day each month; annual plans on the same date each year. Your subscription begins when the first payment succeeds.

Payments are taken by our payment provider on its own secure page. We never see or store your card details.

5.4.1 Changing your plan

You can change your plan yourself on the Billing page. A move to a bigger plan takes effect at once: you pay the difference in price for the days left in the current period, and when it is paid you get the bigger plan's users on the day and a share of its extra interviews in proportion to the days left until your next monthly reset. From your next monthly reset the bigger plan's full allowance applies. A move to a smaller plan takes effect at the end of the period you have paid for; from then you pay the smaller plan's price. A move from annual to monthly payment takes effect at the end of the year you have paid for. A move to annual payment starts a new year at once: you pay the annual price less the unused days of this month. Your month of interviews starts again that day.

5.5 If a payment fails

We will retry, and we will tell you. While a payment is outstanding your account may be limited. If it is not resolved we may suspend or close the subscription, and we will tell you before we do.

5.6 Cancelling

You can cancel at any time from your account.

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then. We do not pro-rate a part-used month.

5.7 Refunds

• Monthly plans are non-refundable. Cancelling stops the next payment.
• Annual plans are refundable pro-rata within 14 days of purchase, on written request to support@jobschat.ai. After 14 days they are non-refundable.
• Additional interview blocks are non-refundable once purchased. Unused ones remain on your account while your subscription is active and are lost when it ends.

None of this affects rights you have under law that cannot be excluded.

5.8 What happens to your data if you stop paying

Your account becomes read-only. You can still sign in and export your data. No new interviews can be started.

We do not delete your data automatically. It is retained until you ask us in writing to delete it, at privacy@jobschat.ai.

One exception, and it is not affected by your subscription: candidate recordings, transcripts and stored answers are deleted 30 days after the interview, on their own schedule, whether or not your subscription is active.

5.9 Price changes

We will give you 30 days' notice by email before any price change, and the new price applies from your next renewal.

If you are on an annual plan, your price is held until your renewal date. If you do not accept a new price, cancel before the renewal and you will not be charged it.

5.10 Tax

Prices exclude any sales tax, VAT or equivalent that may apply where you are. Where we are required to charge it we will add it and show it on your invoice.

6. Job seekers

The job-seeker service helps you with your own job search. You keep ownership of everything you upload.

Documents you upload, and documents we generate for you, are deleted automatically after 30 days. You can ask for a document to be deleted sooner at any time in the chat.

Where you take a practice interview on the job-seeker service, the transcript and the practice scorecard are deleted automatically after 30 days.

Anything we produce for you — a rewritten CV, a covering letter, interview suggestions — is a draft for you to check. We do not guarantee that it is accurate, that it will pass any applicant tracking system, or that it will result in an interview or a job.

7. Candidates interviewed on the employer platform

If you were invited to an interview by an employer using JobsChat.ai, this section is about you. The Candidate Privacy Notice gives you the full detail.

In short:

• You were invited by an employer. That employer decides what happens with your application. We run the interview on their behalf.
• Your interviewer is an AI. It is not a person.
• The interview is recorded as video and audio.
• After the interview, our AI writes an assessment of your answers, including a score and a recommendation, and sends it to the employer. A person at that employer reviews it and makes the decision.
• We do not analyse your face, your expression, your appearance, or the sound of your voice. Your camera image never leaves your browser except as a recording sent to the employer. The assessment is written from the words you said, and nothing else.
• Your recording, the transcript and your stored answers are deleted after 30 days. The written assessment is kept by the employer as part of their hiring record. The assessment quotes what you said, so those quoted sentences remain in it after the recording is gone.
• You can contact us directly at privacy@jobschat.ai about your data. You do not have to go through the employer.

You take one interview per invitation. Nothing is recorded, and no attempt is used, until you have heard what the interview involves and said out loud that you are ready to begin.

8. Retention — what we keep and for how long

Why the assessment is kept. It is the employer's record of a hiring decision. A candidate is often considered again for a later role, and an employer may need to show how a decision was reached. It is deleted when the employer deletes it, or when the employer's account is closed.

A consequence we want to state plainly. The assessment quotes the candidate word for word. When the recording, the transcript and the stored answers are deleted at 30 days, the sentences quoted inside the assessment remain there.

9. Your content, and our platform

You keep ownership of everything you upload. You grant us a limited, non-exclusive, worldwide licence to host, store, copy, transmit and process it, for the sole purpose of providing the service to you. That licence ends when the content is deleted.

We do not use your content, or your candidates' content, to train artificial-intelligence models.

Everything else on the platform — the software, the interface, the question generation, the assessment methodology, the name and the branding — belongs to us. You may not copy, adapt, decompile or resell any of it.

10. Availability

We provide the service as it is, and as it is available. We do not promise that it will be uninterrupted, that every interview will complete without a technical fault, or that speech recognition will be accurate.

Parts of the service depend on infrastructure operated by others, including cloud computing, speech and language model providers. An interruption at one of those providers can interrupt the service, and we cannot always prevent that or give notice of it.

11. Limitation of liability

Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that:

• we are not liable for any hiring decision you make, or do not make;
• we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of goodwill;
• our total liability to you, for all claims arising in any twelve-month period, is limited to the amount you paid us in that period.

You are responsible for the lawfulness of the job posts you create, the candidates you process, and the hiring decisions you make.

12. Indemnity

If a claim is brought against us because you used the platform in breach of these Terms or the Acceptable Use Policy — in particular, because you processed a candidate's data without a lawful basis, or took a decision about a person that you were not entitled to take — you will cover our reasonable losses and costs in defending it.

13. Suspension and closure

You may close your account at any time. Tell us at support@jobschat.ai.

When an account is closed, we stop it resolving immediately, and we delete its data on the schedule in section 8. Tell us if you need your data exported before you close it.

We may suspend or close an account that breaches these Terms, that is being used unlawfully, or where we are required to.

14. Changes to these Terms

We may change these Terms. Where a change materially affects your rights, we will give you notice by email or in the platform before it takes effect. Continuing to use the service after that means you accept the change.

15. Governing law

These Terms are governed by the laws of Delaware, United States, and the courts of Delaware, United States have exclusive jurisdiction over any dispute.

16. Contact

JobsChat LLC, 2604 Whittier Pl, Wilmington, DE 19808, United States.