Professional Summary
Technical Content Writer with 3 years of experience translating complex software architecture into accessible documentation. Specialises in API reference guides, engineering blogs, and onboarding material that reduces support queries. Previous background in software engineering ensures deep understanding of codebases and system design.
Skills
- Python
- Communication
- API Documentation
- Technical Blogging
- Markdown
Experience
Technical Content Writer — Turing
- Wrote API documentation for microservices serving 500K monthly active users, reducing developer onboarding time by 30%.
- Created and maintained a technical blog that generated 40K monthly visitors and increased GitHub stars by 25%.
- Collaborated with engineering teams to produce release notes that highlighted reliability improvements and performance metrics.
- Introduced documentation-as-code workflows, improving content quality through version control and peer reviews.
- Conducted workshops for engineers on writing effective technical documentation that meets industry standards.
Technical Analyst — Thoughtworks
- Partnered with product teams to translate complex software roadmaps into user-friendly release notes and technical briefs.
- Improved client documentation practices, reducing support escalations by 15% through clearer API and architecture guides.
- Developed interactive diagrams and flowcharts that clarified microservices interactions for non-technical stakeholders.
- Facilitated 'tech writing sprints' that aligned distributed teams on documentation backlogs and quality expectations.
- Mentored junior analysts on effective storytelling with data and maintaining documentation repositories.
Education
B.S. Software Engineering
Arizona State University