Professional Summary
Assistant Store Manager with 3 years of experience leading high-volume retail operations in London. Specialises in team development, customer experience, and loss prevention, maintaining strong sales performance and staff engagement. Passionate about creating memorable shopping experiences and converting walk-ins into loyal customers.
Skills
- Customer Service
- Leadership
- Communication
- Teamwork
- Inventory Management
- Excel
- Express
- Marketing
- C#
- Loss Prevention
- Visual Merchandising
Experience
Assistant Store Manager — Signet Jewelers Limited
- Enhanced customer satisfaction scores by 20% through targeted staff training and service protocols.
- Streamlined inventory processes, reducing shrink by 15% and improving stock accuracy.
- Coached a team of 15 sales associates, fostering a culture of collaboration and high performance.
- Implemented seasonal merchandising plans that increased foot traffic by 30% during key promotions.
- Managed daily operations including scheduling, payroll, and compliance reporting.
Education
B.S. Marketing
Georgia Institute of Technology