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Assistant Manager with over 5 years of experience in hospitality operations, focusing on team leadership, customer satisfaction, and process optimisation. Known for increasing service ratings by 25% and improving staff retention through targeted training programmes. Currently overseeing a team of 20 in a high-volume hotel environment and implementing service excellence initiatives.
Skills
- Customer Service
- Leadership
- Communication
- React
- Team Development
- Process Improvement
- Revenue Management
Experience
Assistant Manager — RVS Hospitality Group LLC
Mumbai | Jan 2023 – Present
- Implemented a guest feedback loop that increased satisfaction scores by 25%.
- Reduced staff turnover by 15% through mentorship and career path planning.
- Coached a team of 20 front-line associates in service standards and upselling techniques.
- Streamlined housekeeping workflows, cutting room prep time by 20% during peak hours.
- Ran weekly training sessions that boosted service consistency across all shifts.
Education
High School Diploma
Lincoln High School
Portland, OR | Graduated 2019
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Assistant Manager with over 5 years of experience in hospitality operations, focusing on team leadership, customer satisfaction, and process optimisation. Known for increasing service ratings by 25% and improving staff retention through targeted training programmes. Currently overseeing a team of 20 in a high-volume hotel environment and implementing service excellence initiatives.
Skills
- Customer Service
- Leadership
- Communication
- React
- Team Development
- Process Improvement
- Revenue Management
Experience
Assistant Manager — RVS Hospitality Group LLC
Mumbai | Jan 2023 – Present
- Implemented a guest feedback loop that increased satisfaction scores by 25%.
- Reduced staff turnover by 15% through mentorship and career path planning.
- Coached a team of 20 front-line associates in service standards and upselling techniques.
- Streamlined housekeeping workflows, cutting room prep time by 20% during peak hours.
- Ran weekly training sessions that boosted service consistency across all shifts.
Education
High School Diploma
Lincoln High School
Portland, OR | Graduated 2019
Created by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiCreated by JobsChat.aiProfessional Summary
Assistant Manager with over 5 years of experience in hospitality operations, focusing on team leadership, customer satisfaction, and process optimisation. Known for increasing service ratings by 25% and improving staff retention through targeted training programmes. Currently overseeing a team of 20 in a high-volume hotel environment and implementing service excellence initiatives.
Skills
- Customer Service
- Leadership
- Communication
- React
- Team Development
- Process Improvement
- Revenue Management
Experience
Assistant Manager — RVS Hospitality Group LLC
Mumbai | Jan 2023 – Present
- Implemented a guest feedback loop that increased satisfaction scores by 25%.
- Reduced staff turnover by 15% through mentorship and career path planning.
- Coached a team of 20 front-line associates in service standards and upselling techniques.
- Streamlined housekeeping workflows, cutting room prep time by 20% during peak hours.
- Ran weekly training sessions that boosted service consistency across all shifts.
Education
High School Diploma
Lincoln High School
Portland, OR | Graduated 2019
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Customer Service
Leadership
Communication
React
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