Professional Summary
Assistant Manager with over 5 years of experience in hospitality operations, focusing on team leadership, customer satisfaction, and process optimisation. Known for increasing service ratings by 25% and improving staff retention through targeted training programmes. Currently overseeing a team of 20 in a high-volume hotel environment and implementing service excellence initiatives.
Skills
- Customer Service
- Leadership
- Communication
- React
- Team Development
- Process Improvement
- Revenue Management
Experience
Assistant Manager — RVS Hospitality Group LLC
- Implemented a guest feedback loop that increased satisfaction scores by 25%.
- Reduced staff turnover by 15% through mentorship and career path planning.
- Coached a team of 20 front-line associates in service standards and upselling techniques.
- Streamlined housekeeping workflows, cutting room prep time by 20% during peak hours.
- Ran weekly training sessions that boosted service consistency across all shifts.
Education
High School Diploma
Lincoln High School