Professional Summary
General Manager with 10 years of experience in multi-unit operations across fast casual dining and facilities management. Expert in P&L oversight, team development, and customer experience enhancement. Achieved 35% sales growth and reduced labour costs 10% through strategic training and scheduling.
Skills
- Leadership
- Communication
- Customer Service
- Marketing
- Teamwork
- Budgeting
- Operations Management
- P&L Accountability
- Process Improvement
Experience
General Manager — Domino's
- Increased store sales 35% over two years by launching targeted local marketing campaigns and loyalty programmes.
- Reduced labour costs 10% through optimised scheduling and cross-training initiatives.
- Raised customer satisfaction scores 20% by implementing weekly service excellence workshops for staff.
- Achieved 99% food safety audit compliance by overhauling inventory and sanitation protocols.
- Grew delivery area by 15% through data-driven route planning and driver performance coaching.
Operations Manager — Sodexo
- Oversaw facilities services for 15+ corporate clients, maintaining 98% customer retention through responsive support.
- Implemented cost-saving maintenance schedules that reduced service expenditures 12% annually.
- Trained and coached 200+ front-line staff on safety, compliance, and customer service standards.
- Led quarterly client satisfaction surveys and action planning that drove service score improvements.
- Streamlined supply chain procurement, yielding a 10% savings on vendor contracts.
General Manager — Assetz Property Group
- Managed a mixed-use development portfolio with 1,000+ residents, achieving occupancy rates above 95%.
- Introduced community engagement programmes that increased tenant satisfaction scores 30%.
- Coordinated maintenance and leasing teams to reduce turnover time from 30 to 14 days.
- Negotiated vendor contracts that lowered landscaping and security costs by 15% without sacrificing quality.
- Implemented property management software that improved reporting accuracy and response times.
Education
B.S. Business Administration
Georgia Institute of Technology
Certifications
- Certified Food Safety Manager
- Lean Six Sigma Green Belt
- Certified Facilities Manager