Professional Summary
Telephony Engineer with over 5 years of experience designing and deploying VoIP solutions for enterprise environments. Specialises in system reliability, regulatory compliance, and cross-disciplinary collaboration. Delivered multimillion-dollar projects on time while reducing failure rates and ensuring compliance with telecom standards.
Skills
- Telephony Systems
- VoIP
- Network Design
- Regulatory Compliance
- Project Management
- Cross-Functional Collaboration
- Root Cause Analysis
- Process Optimisation
Experience
Telephony Engineer — Trantor Software pvt ltd
- Designed and oversaw deployment of a new multi-site VoIP infrastructure serving 5,000+ users, ensuring compliance with local telecom regulations.
- Optimised call routing logic and trunk utilisation, reducing outbound call costs by 27% and improving service metrics.
- Conducted root cause analysis on system outages, implementing failover protocols that reduced downtime by 15 hours annually.
- Collaborated with network engineering teams to refresh QoS policies, preserving call quality during peak data usage.
- Managed vendor relationships for SIP trunk provisioning and maintained up-to-date service level agreements.
VoIP Technician — Kahala Nui
- Executed over 250 VoIP deployments, training local teams on system maintenance and reducing support tickets by 30%.
- Implemented emergency failover procedures that preserved service during critical outages, earning commendation from leadership.
- Standardised remote troubleshooting playbooks, cutting average resolution times by 40% across cross-functional teams.
- Partnered with compliance auditors to ensure all telecom installations met regulatory guidelines and documentation standards.
- Optimised network configuration for new locations, achieving full operational readiness two weeks ahead of schedule.
Education
B.S. Civil Engineering
Arizona State University
Certifications
- Cisco Certified Network Associate (CCNA)
- Avaya Certified Implementation Specialist (ACIS)