Professional Summary
Store Manager with 8 years of experience leading retail operations in high-traffic environments. Specialises in driving sales growth, optimising inventory, and developing customer-centric teams. Recognised for exceeding revenue targets and enhancing operational efficiency.
Skills
- Customer Service
- Leadership
- Marketing
- Communication
- Inventory Management
- Sales Forecasting
- Training & Development
- Visual Merchandising
Experience
Store Manager — Mandeville Recruitment
- Increased annual sales 23% by launching targeted local marketing campaigns.
- Reduced stock loss from 3.5% to 1.8% through improved inventory controls.
- Coached a team of 20, maintaining a 92% employee retention rate over three years.
- Implemented weekly sales huddles, boosting team productivity by 15%.
- Expanded store loyalty programme by 40% through personalised customer outreach.
Assistant Store Manager — RHR
- Supported store manager in achieving $5M annual revenue with 23% growth year-over-year.
- Redesigned merchandising layouts that improved customer flow and increased add-on sales 18%.
- Trained and onboarded new associates, reducing time-to-productivity by 30%.
- Managed replenishment cycles that kept stockout rates below 2%.
- Led monthly inventory counts, maintaining accuracy above 98%.
Store Manager — Morrisons
- Drove store sales from $3M to $4.5M annually by fostering community partnerships and events.
- Reduced shrink from 4% to 1.5% through loss prevention training and accountability.
- Implemented weekly coaching sessions that improved associate engagement scores by 20%.
- Optimised stock levels with a just-in-time ordering system, cutting holding costs by 15%.
- Launched a local loyalty programme that grew membership by 35% in six months.
Education
B.A. Business Administration
University of Michigan
Certifications
- Certified Retail Management Professional
- First Aid & CPR Certified