Professional Summary
Operations Manager with 7 years of experience in transportation and logistics, dedicated to maintaining on-time delivery performance and driver safety. Manages multimodal routing operations while ensuring DOT compliance and optimising vehicle maintenance schedules. Data-driven leader known for fostering accountability and continuous improvement.
Skills
- Leadership
- Communication
- Logistics
- Excel
- Supply Chain
- Customer Service
- Project Management
- Budgeting
- Forecasting
- Data Analysis
- DOT Compliance
- Route Optimisation
Experience
Operations Manager — ConGlobal
- Maintained 98% on-time delivery rate across 120 weekly shipments while reducing detention penalties by 30%.
- Implemented driver safety coaching programmes that achieved zero accidents over 250,000 miles.
- Optimised multimodal routing plans that cut fuel costs 15% without extending service windows.
- Standardised DOT compliance checks, resulting in no violations during annual audits.
- Led cross-functional teams to improve customer order fulfilment times by 20%.
Operations Supervisor — Mitre Media
- Supervised daily dispatch of 40 regional deliveries while maintaining 97% on-time performance.
- Introduced route optimisation software that reduced mileage by 12% and improved driver hours.
- Conducted compliance training that kept all drivers accident-free and cleared DOT inspections.
- Collaborated with warehousing to cut loading delays, improving overall service metrics.
- Facilitated monthly safety huddles that increased driver engagement in risk reduction.
Operations Manager — Sodexo
- Oversaw logistics for 300 daily meal deliveries across metropolitan schools with a zero-accident record.
- Standardised route planning that improved on-time rates to 99% and reduced overtime costs.
- Launched driver mentorship initiatives that decreased turnover by 40% in 12 months.
- Partnered with nutrition teams to coordinate seasonal menu changes without service disruptions.
- Managed vendor contracts that lowered fuel expenses 10% through bulk agreements.
Education
High School Diploma
Greenwood Academy
Certifications
- Certified Supply Chain Professional (CSCP)
- Transportation Safety Institute Certification