Professional Summary
Functional Lead with 9 years of experience improving healthcare delivery through evidence-based protocols and interdisciplinary coordination. Specialises in SAP healthcare solutions, patient quality metrics, and stakeholder alignment. Recognised for reducing readmission rates and improving patient satisfaction scores across diverse populations.
Skills
- SAP
- Communication
- GO
- Supply Chain
- Stakeholder Management
- Logistics
- Leadership
- Project Management
- Salesforce
- Patient Quality Metrics
- Interdisciplinary Care Coordination
- Clinical Protocol Improvement
Experience
Functional Lead — Rialtes
- Coordinated SAP healthcare analytics deployment across 12 hospitals, enhancing compliance reporting and care quality dashboards.
- Facilitated interdisciplinary planning sessions that reduced readmission rates by 15% through coordinated discharge protocols.
- Presented quality improvement findings to boards quarterly, securing funding for clinician training on evidence-based guidelines.
- Managed patient volume analytics that supported staffing decisions, keeping nurse-patient ratios within recommended limits.
- Trained 200+ employees on HIPAA compliance and patient data privacy regulations.
Healthcare Associate — Sky Systems, Inc. (SkySys)
- Administered care to 30+ patients per day in acute settings, maintaining 98% satisfaction scores on family feedback surveys.
- Implemented evidence-based protocols that reduced surgical site infection rates by 20% across three procedural units.
- Led weekly multidisciplinary rounds that improved care plan adherence and reduced avoidable ED visits by 10%.
- Developed training materials for new hires on patient safety standards and CMS compliance requirements.
- Coordinated telehealth follow-ups during COVID-19 surges, keeping chronic patients engaged and out of hospitals.
Functional Lead — MSRcosmos LLC
- Directed EMR optimisation projects that improved clinician documentation compliance from 75% to 95% within six months.
- Facilitated stakeholder workshops that aligned technology roadmaps with clinical quality goals and reduced project cycle times.
- Mentored junior analysts on interpreting patient outcome data for quality improvement initiatives.
- Presented quarterly analytics briefings to hospital boards, translating complex data into actionable care improvement recommendations.
- Negotiated vendor contracts that cut analytics platform costs by 20% while expanding user access across care teams.
Education
Master of Public Health
Duke University School of Medicine
Certifications
- Certified Healthcare Quality Professional (CHQP)
- Lean Six Sigma Green Belt
Languages
English, Hindi