Professional Summary
Detail-oriented Data Entry Product Support professional with 2 years of experience maintaining data integrity and optimizing support workflows. Specializes in Salesforce CRM management, cross-functional collaboration, and user training. Recognized for reducing support ticket resolution times through accurate data entry and documentation.
Skills
- Data Entry
- Salesforce CRM
- Customer Support
- Data Quality Assurance
- Documentation
Experience
Data Entry Product Support — GL Inc.
- Maintained 99.5% data accuracy across Salesforce and Zendesk by conducting weekly audits and user training sessions.
- Reduced support ticket resolution times by 20% through timely data entry and comprehensive documentation.
- Onboarded 5 new support agents per quarter with tailored training on CRM best practices and knowledge base resources.
- Streamlined cross-department data handoffs by creating standardised templates for sales and support handover notes.
- Collaborated with engineering and product teams to document feature releases and update user-facing support content.
Education
B.S. Business Administration
University of Michigan
Certifications
- Certified Salesforce Administrator
- Zendesk Support Administrator