Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.
Professional Summary
Customer Success Manager with 5+ years in fintech SaaS, blending account management with data analysis to drive retention and expansion. Built playbooks that reduced churn by 15% and improved NRR to 109%. Experienced with Salesforce, Gainsight, and customer journey mapping.
Skills
- Communication
- Account Management
- Marketing
- CRM
- GO
- Leadership
- Stakeholder Management
- Salesforce
- Project Management
- R
- Customer Service
- Data Analysis
- Customer Journey Mapping
- Gainsight
Experience
Customer Success Manager — TestGrid.io
- Spearheaded onboarding for enterprise clients, reducing time-to-first-value by 30 days and increasing expansion revenue by £220k.
- Developed NPS and health scoring frameworks that surfaced churn risks early and improved retention from 85% to 92%.
- Launched quarterly business reviews that deepened relationships with key accounts and uncovered upsell opportunities worth £350k.
- Optimised Gainsight playbooks and dashboards for CSM team, increasing adoption of retention metrics by 60%.
- Mentor new CSMs on consultative selling techniques and customer journey mapping best practices.
Budget Analyst — SAP
- Prepared quarterly financial statements for APJ region, ensuring SOX compliance and zero audit findings.
- Identified cost savings of 12% through vendor contract renegotiation and process automation.
- Improved forecasting accuracy by 15% by introducing zero-based budgeting principles to local leadership.
- Managed budgets of SGD 24M across three countries, providing variance analysis that informed executive decisions.
- Presented financial insights to cross-functional teams, fostering collaboration between finance and operations.