Professional Summary
Business Analyst with 5+ years in technology-driven environments, focusing on data-informed decision support and agile delivery. Experienced in translating complex datasets into actionable insights and partnering with engineering teams to streamline product backlogs. Adept at stakeholder facilitation and deploying analytics tools that enhance operational performance.
Skills
- Communication
- Agile
- SQL
- Marketing
- Excel
- Data Analysis
- Project Management
- Stakeholder Management
- Scrum
- Leadership
- Python
- Jira
- Tableau
- User Story Mapping
- Customer Journey Mapping
Experience
Business Analyst — Luxoft
- Partnered with product management to define KPIs for two new consumer platforms, resulting in a 40% increase in user engagement within six months.
- Facilitated agile ceremonies and improved team velocity by 25% through better-defined user stories and acceptance criteria.
- Created Tableau dashboards that visualised funnel drop-off points, directly informing a conversion optimisation sprint.
- Synthesised behavioural analytics and market research to support go/no-go recommendations for three regional launches.
- Designed and executed stakeholder workshops to align roadmaps across engineering, marketing, and customer success.
Business Analyst — Raise
- Collaborated with data science to develop propensity models that personalised 1M+ monthly email sends, increasing open rates by 35%.
- Standardised reporting on acquisition and retention metrics across executive dashboards, reducing ad-hoc report requests by 60%.
- Led cross-functional sprints that decomposed strategic initiatives into measurable MVPs, keeping releases on schedule with stakeholder expectations.
- Mentored junior analysts on SQL best practices and self-service dashboard creation, lifting team analytics fluency.
- Conducted regular customer interviews to validate feature hypotheses, ensuring backlog prioritisation was grounded in user needs.
Education
M.S. Computer Science
Stanford University
Certifications
- Certified Business Analysis Professional (CBAP)
- Agile Certified Practitioner (PMI-ACP)