Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.
Professional Summary
Manager with 8 years of experience leading cross-functional teams in recruitment and service operations. Specialises in agile project delivery and customer experience optimisation, having reduced candidate time-to-fill by 35% and improved service NPS to 92. Trusted mentor who fosters collaboration and data-driven decision making.
Skills
- Leadership
- Communication
- Customer Service
- Project Management
- Agile
- Marketing
- GO
- R
- Excel
- Supply Chain
- Scrum
- Data Analysis
- Stakeholder Management
Experience
Manager — Marchant Recruitment
- Reduced candidate time-to-fill by 35% through agile hiring sprints and team workshops.
- Increased client NPS to 92 by implementing service touchpoint analytics and feedback loops.
- Mentor Scrum Master for four recruitment squads, fostering a culture of experimentation and metrics.
- Launched bi-weekly career webinars that attracted 1,500+ participants and 20% new clients annually.
- Optimised CRM workflows, cutting candidate drop-off rates by 15% and improving pipeline visibility.
Technical Lead — Taco Bell
- Led restaurant renovation projects that increased throughput by 25% and reduced complaints by 30%.
- Implemented training programmes which lifted crew retention by 40% in six months.
- Introduced cross-functional planning cadences that aligned kitchen and service goals quarterly.
- Piloted mobile ordering rollout in 15 locations, capturing 18% of sales in three months.
- Analysed service times weekly, giving store managers tools to improve rush-hour performance.