Professional Summary
Vehicle technician with over five years' experience in diagnostics, repair, and customer service. Specialises in hybrid systems and has completed over 1,000 service jobs with a zero-incident safety record. Strong communicator who builds trust with clients and trains apprentices to high standards.
Skills
- Communication
- Customer Service
- Teamwork
- Diagnostics
- Hybrid Systems
- Repair Planning
Experience
Vehicle Technician — PERFECT PLACEMENT
- Completed over 300 hybrid vehicle repairs annually with zero safety incidents.
- Diagnosed complex electrical faults using advanced scan tools, improving fix-first-time rate by 22%.
- Trained 4 apprentices on hybrid and conventional service protocols with positive feedback.
- Reduced average repair time by 15% through effective planning and parts coordination.
- Maintained a 98% customer satisfaction score on post-service surveys.
Service Advisor — THE RECRUITMENT SOLUTION
- Managed service bookings for a busy workshop, maintaining a 97% on-time completion rate.
- Communicated repair needs clearly to customers, achieving a 75% approval rate on recommended work.
- Collaborated with technicians to ensure accurate diagnostics and timely parts availability.
- Trained new advisors on hybrid vehicle service challenges and customer communication.
- Recognised for excellence in customer service with monthly performance awards.
Education
Apprenticeship Certificate
City & Guilds of London Institute
Certifications
- City & Guilds Level 3 Vehicle Repair & Maintenance
- IMI Level 4 Hybrid & Electric Vehicle Technology