Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte
Professional Summary
Servicenow workflows consultant with 5 years of experience designing automation solutions that enhance service delivery. Specialises in stakeholder workshops, process mapping, and low-code orchestration across hybrid environments. Delivered multimillion-dollar transformations for Fortune 500 clients using Agile methodologies and ServiceNow best practices.
Skills
- Communication
- Javascript
- AWS
- SQL
- Agile
- React
- Angular
- Confluence
- Azure
- Ci/Cd
- Jira
- Stakeholder Management
- ServiceNow
- Process Automation
- Workshops
Experience
Servicenow Pm Workflows Consultant — Openkyber
- Facilitated discovery workshops with 15+ stakeholders to map service request journeys, uncovering automation opportunities that reduced fulfilment time by 30%.
- Orchestrated the migration of legacy ticketing workflows to ServiceNow, achieving 'go-live' with zero post-launch defects across 8 service lines.
- Implemented performance analytics dashboards that surfaced SLA compliance gaps, enabling teams to close 25% more breached tickets weekly.
- Coached client product owners on Scrum ceremonies and backlog grooming, ensuring development cycles remained aligned with business priorities.
- Authored knowledge base articles and process playbooks that improved cross-functional handoffs and accelerated onboarding for new team members.
Coordinator — Deloitte