Professional Summary
Security Officer with over 3 years of experience managing safety protocols in healthcare and entertainment environments. Skilled in surveillance operations, emergency response coordination, and customer service. Recognized for reducing incident reports and enhancing visitor safety through proactive monitoring and staff training.
Skills
- Communication
- Customer Service
- GO
- Teamwork
- Excel
- Spark
- Surveillance Systems
- Emergency Response
- Conflict Resolution
Experience
Security Officer — Christus Health
- Monitor facility through 90+ CCTV cameras, responding to incidents and reducing unauthorized access by 40%.
- Conduct regular safety drills and training for security staff, improving emergency response times by 25%.
- Foster positive visitor interactions, de-escalating conflicts and maintaining a calm environment in high-stress situations.
- Collaborate with law enforcement on investigations, providing detailed reports that support swift resolutions.
Coordinator — Six Flags Fiesta Texas
- Led a team of 12 security personnel during peak season, achieving 100% compliance on ride safety inspections.
- Implemented a new visitor screening process that decreased prohibited item incidents by 30%.
- Coordinated emergency response drills with local first responders, ensuring quick action plans were in place.
- Developed incident reporting templates that streamlined documentation and improved follow-up accountability.
Education
B.A. Liberal Arts
University of Texas at Austin
Certifications
- CPR & First Aid Certified
- Texas Security License
- Crisis Prevention Institute (CPI) Certified