Professional Summary
Field Service Engineer with over 5 years of experience delivering mechanical systems support in industrial environments. Specialises in root cause analysis, safety compliance, and cross-disciplinary project management. Recognised for reducing downtime and improving service response times through systematic process optimisation.
Skills
- Communication
- Customer Service
- Patient Care
- Problem Solving
- Root Cause Analysis
- Safety Compliance
- Mechanical Systems
Experience
Field Service Engineer — FUTURE ENGINEERING RECRUITMENT LTD
- Designed and oversaw preventive maintenance programmes that reduced equipment failure rates by 25%.
- Conducted root cause analysis that identified key factors in recurring mechanical failures.
- Collaborated with cross-functional teams to ensure compliance with health and safety regulations.
- Optimised service routing, decreasing customer downtime and travel costs by 15%.
- Mentored junior technicians on diagnostics and troubleshooting best practices.
Field Technician — RISE TECHNICAL RECRUITMENT
- Implemented lean maintenance processes that cut service cycle times by 20%.
- Managed projects valued at £200,000+ while coordinating subcontractor work and safety audits.
- Trained customer engineering teams on equipment operation and preventative care.
- Reduced reactive service calls by 30% through effective training and documentation.
- Developed service documentation that streamlined technician onboarding and knowledge transfer.
Education
B.S. Mechanical Engineering
Georgia Institute of Technology
Certifications
- Certified Maintenance & Reliability Technician (CMRT)
- Lean Six Sigma Green Belt