Emerson T.
New Delhi
(555) 000-0000
emerson.t@email.com
February 12, 2026
Hiring Manager
EaseMyTrip.com
Dear Hiring Manager,
Every day, I guide over 100 customers through their travel queries at Policybazaar.com, resolving issues that range from booking changes to payment disputes. With a 97% satisfaction rate and deep familiarity with travel industry platforms, I am eager to bring that same level of service to EaseMyTrip.com. Your commitment to seamless travel experiences aligns perfectly with my support philosophy.
Using Zendesk and CRM analytics, I track ticket trends and proactively address common pain points before they escalate. This approach reduced escalations by 30% and helped onboard new agents quickly with playbooks based on real data.
I also partner closely with sales teams to ensure customers receive timely answers during the conversion cycle, shortening response times by 40%. I understand that customer support is a frontline revenue function, not just a reactive desk.
Joining EaseMyTrip.com excites me because I see an opportunity to elevate your already strong reputation for customer care. I would approach the role with the same data-driven empathy that has kept my current customers loyal.
I would love to discuss how my background in travel support can contribute to the EaseMyTrip.com team. Thank you for considering my application; I hope to connect soon.
Sincerely,
Emerson T.