Jordan J.
Gurugram
(555) 000-0000
jordan.j@email.com
February 12, 2026
Hiring Manager
Spade Recruiting USA
Dear Hiring Manager,
Customer service is more than a support function; it is the frontline of revenue retention. At HCLTech, I reduced ticket resolution time by 30% while upselling premium solutions worth $150,000 annually. Spade Recruiting USA would benefit from that same blend of service excellence and revenue awareness.
Every day, I field inquiries across three channels—phone, email, and chat—while coaching junior agents on best practices. We consistently score above 90% on NPS and turn feedback into actionable insights that help sales close deals faster.
I am adept with Zendesk and Salesforce, ensuring no lead slips through the cracks. By synthesizing service interactions with CRM data, I help the sales team prioritise follow-ups and tailor outreach based on customer history.
Spade Recruiting USA needs representatives who understand the sales cycle as well as service metrics. I am excited about the prospect of joining a team that places equal value on client care and revenue growth.
I would appreciate the opportunity to discuss how my customer experience background can support Spade Recruiting USA's growth goals. Thank you for considering my application.
Sincerely,
Jordan J.