Quinn L.
Chennai
(555) 000-0000
quinn.l@email.com
February 12, 2026
Hiring Manager
We360.ai
Dear Hiring Manager,
We360.ai's commitment to delivering reliable AI analytics platforms resonates with my work at CAVITAK, where I reduced response times by 40% through proactive customer support automation. Technical support isn't just about answering tickets; it's about understanding the systems deeply enough to guide customers and engineers alike. I am excited about the opportunity to bring that mindset to your team.
At CAVITAK, I built the knowledge base and ticket routing logic that cut escalations by 30%, freeing up senior engineers for architectural work. I monitor service health with Grafana and set up alerts that keep our SLAs on track.
Previously at Movate, I handled endpoint security and compliance for enterprise clients while training junior technicians. That experience taught me how to communicate technical constraints without losing customer trust.
We360.ai's growth stage demands support engineers who can partner with product and engineering to keep customers happy while systems evolve. I organise learning sessions with sales teams so they understand what is feasible under SLA agreements.
I would love to discuss how my blend of support engineering and customer empathy can help We360.ai maintain its reputation for reliability. Thank you for considering my application; I look forward to our conversation.
Sincerely,
Quinn L.